Privacy Policy
1. What This Policy Covers
This policy applies to the personal information collected or processed through our websites, applications, products, or services ("Platform"). Depending on the product, practice, or region, additional data privacy notices may apply, so please review those terms alongside this policy.
If you provide information to us through a third-party site or platform, please note that their privacy practices will govern the use of your information on their platform. Choices you make on third-party platforms do not affect how we use the information collected through our own sites, products, or services.
As a global company, we acknowledge our responsibility to protect the personal data of all individuals, including visitors to our website, registered users, and administrators of our products and services. We are committed to complying with the laws and regulations of each country where we operate.
2. What Data is Collected
At innofully, we may collect various categories of personal information to enhance and provide our services to you:
- Profile and Demographic Information: Through your account on our Platform, you may provide additional information such as your age, race and ethnicity, sexual orientation, preferred pronouns, gender or gender identity, sex at birth, marital status, employment, or educational background.
- Identifiers: These may include your Internet Protocol (IP) address, device identification, mobile IDs (IDFA, IDFV, etc.), real name, email address, online identifier, account name, or other similar identifiers.
- Mobile App and Web Activity: This includes browsing history, search activity, interactions with our websites and mobile apps, language preferences, feature performance, usage patterns, and the pages that directed or referred you to our Platform.
- Payment Information: If you sign up for a paid product or service, we may collect payment information or subscription details such as your name, credit card number, or debit card number. Note that innofully does not directly process payment card information; instead, we rely on third-party payment processors. Also, please be aware that third-party terms may apply to these payment services.
- Survey Information: We might offer surveys regarding product functionality, service provision, updates about our products and services, or for research purposes. These surveys may allow you to share certain details about yourself, your usage of the Platform, or provide feedback on potential improvements.
- Support Information: When you submit a support request or interact with our support team, we gather the information provided during that interaction. This information is stored and utilized by innofully for various business purposes, including by our customer service personnel and other service providers.
- Geolocation Data: This includes timezone and other location-based information.
- Inferences: Insights drawn from the information we collect, reflecting your preferences and behaviors.
3. Use of Personal Information
At innofully, we may use your personal information for the following purposes:
- Providing our Platform: Delivering content, interactive features, and services.
- Security and Fraud Prevention: To safeguard ourselves, you, and others by preventing fraud and other illegal or unauthorized activities, and establishing a secure, reliable online environment.
- Payment Processing: Managing orders, processing payments, and accounting for relevant sales taxes.
- Communication: Engaging in communication with you regarding our Platform, including updates, modifications, and marketing communications.
- Contractual Obligations: Fulfilling our obligations under any agreements we have with you.
- Support and Service Improvement: Offering support, addressing inquiries, and managing complaints. Conducting research and development to enhance our services.
- Marketing and Advertising: Providing information about new products and services, promotions, and other opportunities, either directly or through third-party partners. Tailoring advertisements to your interests.
- Legal Compliance: Adhering to legal obligations, including meeting regulatory compliance requirements, responding to subpoenas, court orders, or other legal processes, and establishing or asserting our legal rights or defending against legal claims.
- Analytics and Research: Maintaining and enhancing the quality of our Platform, understanding user trends, and assessing the effectiveness of our marketing and advertising.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including as required to comply with legal, regulatory, or operational requirements. The retention period varies depending on the nature of the data and the specific legal or regulatory obligations we must meet. For example, payment information may be retained for a longer period to comply with tax and accounting regulations, while other data may be deleted when it is no longer needed for the purposes outlined in this policy.
5. Where We Get Your Information
We collect information from various sources, including:
- Directly from You: When you provide information to us through our Platform, such as when you create an account, fill out forms, subscribe to services, communicate with customer support, or participate in surveys. This direct interaction allows us to collect personal details, preferences, and other data you choose to share.
- Online Tracking Technologies: We use cookies, web beacons, and other similar tracking technologies to collect data about your interaction with our websites and apps. This may include information such as your browsing behavior, the pages you visit, the links you click, and your device information. These technologies help us understand user preferences, improve our services, and provide personalized content and advertising.
- Social Media Platforms: If you interact with us through social media platforms (e.g., by liking our pages or sharing content), we may collect information based on your interactions, subject to the privacy settings you have established on those platforms. This could include your username, profile picture, and other details you make public.
- Business Partners and Service Providers: We may receive information about you from our business partners, such as payment processors, advertising networks, and analytics providers, who assist in delivering our services. These partners may provide us with additional data to support our operations, enhance service delivery, and offer you tailored content.
- Other Sources: We may also obtain information from publicly available sources, third-party databases, or marketing partners. This could include information to help us verify your identity, understand your preferences, or enhance our user database.
The purposes of collecting this information include providing our services, communicating with you, ensuring security, fulfilling legal obligations, and improving our products and services.
6. How We Disclose Information
We may share your personal information with certain third-party service providers, such as subsidiaries, affiliates, and service providers, to help ensure the functionality of our Platform. Additionally, we may share personal information as directed by you, to provide you with opportunities we believe may interest you, or as legally required, such as to comply with a court order.
We ensure that these third parties are bound by appropriate confidentiality and security obligations regarding your personal information.
7. Children’s Privacy
Our services are designed for individuals aged 14 and above. We do not knowingly gather information from users under the age of 14 through our sites, products, and services. By using our Services, you confirm that you are either of legal age under the laws of your jurisdiction of residence or, if a minor, that you are at least 14 years old and have obtained consent from your legal representatives to use our services.
If you suspect that your child has provided us with personal information, please notify us at
8. Consent
By using our website and products, you hereby consent to our Privacy Policy and agree to our Terms and Conditions.
9. How to Contact Us
If you have any questions about how we process your information, you can contact us at:
innofully GmbH
Vogesenstraße 4
13129 Berlin
Germany
You can contact our data protection officer either at the address mentioned above or via email at
10. Dispute Resolution and Governing Law
In the event of any dispute or claim arising out of or in connection with this Privacy Policy, the parties shall first attempt to resolve the matter through good faith negotiations. If the dispute cannot be resolved through negotiations, it shall be submitted to binding arbitration under the rules of the International Chamber of Commerce or another mutually agreed-upon arbitration body. The arbitration shall take place in Berlin, Germany, and the language of arbitration shall be English.
This Privacy Policy and any related disputes shall be governed by the laws of Germany, without regard to its conflict of laws principles.
11. Final Clauses
innofully reserves the right to adjust this data privacy policy as required to comply with prevailing legal regulations or to accommodate modifications in the services rendered. These adjustments may arise, for instance, with the introduction of new services, products, or their alterations. In such cases, the revised data privacy policy will apply to any future visits to the products and webpages.
Last updated: Aug 9, 2024