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Privacy Policy

This policy explains how innofully GmbH ("innofully", "we", "us") collects, processes, receives, uses, discloses, and shares your information, whether you're engaging with our websites, products, or services, or simply establishing a connection with us.

We value your trust and are committed to treating your personal information with care and respect. If you ever have any questions or concerns about how your information is used, please don't hesitate to reach out.

1. What This Policy Covers

This policy applies to the personal information collected or processed through our websites, applications, products, or services. Depending on the product, practice, or region, additional data privacy notices may apply, so please review those terms alongside this policy.

If you provide information to us through a third-party site or platform, please note that their privacy practices will govern the use of your information on their platform. Choices you make on third-party platforms do not affect how we use the information collected through our own sites, products, or services.

As a global company, we acknowledge our responsibility to protect the personal data of all individuals, including visitors to our website, registered users, and administrators of our products and services. We are committed to complying with the laws and regulations of each country where we operate.

2. What Data is Collected

At innofully, we may collect various categories of personal information to enhance and provide our services to you:

  • Profile and demographic information: Through your account on our Products, you may have the opportunity to provide additional information about yourself, such as your age, race and ethnicity, sexual orientation, preferred pronouns, gender or gender identity, sex at birth, marital status, employment, or educational background.
  • Identifiers: These may include your Internet Protocol (IP) address, Device identification, Mobile Ids (IDFA, IDFV, etc), real name, email address, online identifier, account name, or other similar identifiers.
  • Mobile App and Web Activity: This includes browsing history, search activity, interactions with our websites and mobile apps, language preferences, feature performance, usage patterns, and the pages that directed or referred you to our Products and Websites.
  • Payment Information: If you sign up for a paid product or service from us, we may collect payment information or subscription details such as your name, credit card number, or debit card number. Please note that innofully does not directly process payment card information; instead, we rely on third-party payment processors to handle this on our behalf. Also, please be aware that third-party terms may apply to these payment services.
  • Survey information: We might offer surveys regarding Product functionality, Service provision, updates about our Products and Services that we believe might interest you, or for research purposes. These surveys may allow you to share certain details about yourself, your usage of the Platform, or provide feedback on potential improvements.
  • Support information: When you submit a support request or interact with our support team, we gather the information provided during that interaction. This information is stored and utilized by innofully for various business purposes, including by our customer service personnel and other service providers.
  • Geolocation Data: including timezone.
  • Inferences: Insights drawn from the information we collect, reflecting your preferences and behaviors.

3. Use of Personal Information

At innofully, we may use your personal information for the following reasons:

  • Providing our Platform, which encompasses delivering content and interactive features.
  • To safeguard ourselves, you, and others by taking measures to prevent fraud and other illegal or unauthorized activities, and establishing and maintaining a trusted, secure, and reliable online environment.
  • Processing payments, managing orders, and accounting for relevant sales taxes.
  • Engaging in communication with you regarding our Platform, including updates or modifications.
  • Fulfilling our obligations under any agreements we have with you.
  • Offering support, addressing inquiries or requests for information, and managing complaints.
  • Providing you with information about new Products and Services, promotions, and other opportunities that we believe may interest you, whether offered by us or third-party partners, and personalizing, evaluating, and improving such offers.
  • Tailoring the advertisements you receive about our Platform through third-party platforms, on other websites, and apps.
  • Adhering to our legal obligations, including meeting regulatory compliance requirements, responding to subpoenas, court orders, or other legal processes, and establishing or asserting our legal rights or defending against legal claims.
  • Maintaining and enhancing the quality of our Platform, which includes conducting research and development, understanding user trends, and to a limited extent, assessing the effectiveness of our marketing and advertising, such as recording sales conversions.

4. Your Privacy Rights

We believe in your right to control your personal information. Therefore, we offer the following rights for making requests regarding your personal data. You can make these requests by contacting This email address is being protected from spambots. You need JavaScript enabled to view it. or, in some cases, using features within the Platform:

  • Access: You have the right to know what personal information we collect about you and how we use it. This Privacy Policy serves to inform you about that collection and use. If we have personal information about you, you may also request a copy of that information.
  • Correction: You have the right to request the correction of any inaccurate personal information.
  • Portability: You may request the export of your personal information in a structured and machine-readable format, such as .csv or .pdf. Where feasible, we can send that export to a third party you identify.
  • Deletion: You have the right, under certain circumstances, to request the deletion of your personal information that we collect.
  • Restriction: You have the right to request that we restrict the use of your personal information in certain circumstances. Please note that in some cases, we may not be able to place a restriction due to the necessity for Product functionality or delivery of the Services.
  • No retaliation or discrimination: You have the right not to receive discriminatory or retaliatory treatment for making a request.

Upon receiving your request, we may ask for additional information from you to verify the request or confirm how you would like to proceed. We aim to respond to a verifiable request without undue delay. If we require an extended amount of time, we will inform you using the email associated with your account or the email you used to make the request.

We do not charge a fee to process your verifiable request unless it is excessive, repetitive, or clearly unfounded. If we determine that your request requires a fee, we will inform you why and provide you with a cost estimate before completing your request.

Your rights are not absolute, and exceptions may apply. These exceptions can arise from various factors, including our legal obligations, the rights of others, your or another’s safety, and our ability to bring or defend against legal claims. Additionally, we will not fulfill your request if you do not provide sufficient information to verify your identity or to verify that a third party making the request is authorized to act as your representative.

5. Where We Get Your Information

We collect information from various sources, including:

  • Directly from You: When you provide information to us.
  • Online Tracking Technologies: Such as cookies and other data collection tools.
  • Social Media Platforms: If you choose to connect with us on social media.
  • Business Partners and Service Providers: To support our operations and services.

The purposes of collecting this information may include providing our services, communicating with you, ensuring security, fulfilling legal obligations, and improving our products and services.

6. How We Disclose Information

We may share your personal information with certain third-party service providers, such as subsidiaries, affiliates, and service providers, to help ensure the functionality of our Platform. Additionally, we may share personal information as directed by you, to provide you with opportunities we believe may interest you, or as legally required, such as to comply with a court order.

7. Children’s Privacy

Our services are designed for individuals aged 14 and above. We do not knowingly gather information from users under the age of 14 through our sites, products, and services. By using our Services, you confirm that you are either of legal age under the laws of your jurisdiction of residence or, if a minor, that you are at least 14 years old and have obtained consent from your legal representatives to use our services.

If you suspect that your child has provided us with personal information, please notify us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If we discover that we have collected personal information from a minor without appropriate consent from their legal representatives, we will promptly take necessary actions to delete such information and close the minor's account.

8. Consent

By using our website and products, you hereby consent to our Privacy Policy and agree to our Terms and Conditions.

9. How to Contact Us

If you have any questions about how we process your information, you can contact us at:

innofully GmbH
Vogesenstraße 4
13129 Berlin
This email address is being protected from spambots. You need JavaScript enabled to view it.

You can contact our data protection officer either at the address mentioned above or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

10. Final Clauses

innofully reserves the right to adjust this data privacy policy as required to comply with prevailing legal regulations or to accommodate modifications in the services rendered. These adjustments may arise, for instance, with the introduction of new services, products, or their alterations. In such cases, the revised data privacy policy will apply to any future visits to the products and webpages.

Last updated: May 5, 2024

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